Privacy Policy
This Privacy Policy explains how Clubhouse Casino (“we”, “us”, “our”) collects, uses, and protects personal information when you use clubhousecasino.cloud (the “Website”) and related services (the “Services”) in Australia. It also explains how you can contact us about privacy questions or requests.
The Services may include account features, gameplay functionality, and transaction capabilities. The information we process depends on which features you use and what you choose to provide.
Personal information we may collect
Identity and contact information
This may include your name, username, date of birth (to help confirm you are 18+), email address, phone number, and account identifiers (where registration is available).
Usage information
We may collect information about how you interact with the Website, such as pages viewed, actions taken, time spent, and general engagement signals. This helps us understand performance and improve usability.
Device and technical information
This may include IP address, browser type, operating system, device identifiers, language settings, and security-related signals. We use this information for security, diagnostics, and platform integrity.
Transaction information (if applicable)
If deposits, withdrawals, or other payments are supported, we may process transaction records, payment method type, payment status, and reconciliation data. We aim to use payment providers so that sensitive payment details are processed securely and are not stored unnecessarily by us.
Support communications
If you contact support, we may keep records of communications, verification steps, and complaint details to respond effectively and manage disputes.
How we use personal information
We may use personal information to:
- Provide and manage the Services, including account creation and administration (where available)
- Confirm eligibility and enforce the 18+ requirement
- Process transactions and maintain accurate records (if applicable)
- Protect users and the platform by detecting and preventing fraud, abuse, and security incidents
- Analyse performance, conduct troubleshooting, and improve service quality
- Respond to customer support requests and handle complaints
- Manage marketing preferences and consent choices (where applicable)
Legal bases for processing (general)
Depending on the context, we may process personal information based on:
- Contract: to deliver the Services you request and manage your account
- Legitimate interests: to secure, operate, and improve the Website in a proportionate way
- Consent: for optional cookies and certain communications where you opt in
- Legal obligation: to comply with applicable requirements and lawful requests in Australia
Sharing and disclosures
We may share personal information with:
- Service providers that help operate the Website (hosting, security, analytics, communications, customer support, and payment processing if applicable)
- Professional advisers (legal, audit, compliance) where necessary
- Authorities or third parties where required by law, or where needed to protect rights, users, and platform security
We do not share personal information more broadly than necessary for these purposes.
International transfers
Some service providers may process data outside Australia. Where this occurs, we use reasonable safeguards such as contractual commitments and risk-based assessments intended to support appropriate protection of personal information.
Your Rights and Choices
Depending on your circumstances and applicable requirements, you may request:
You can also manage marketing preferences using unsubscribe options (where provided) or by contacting us.
Data retention
We keep personal information only for as long as needed for the purposes described in this policy, which may include:
- Maintaining your account (if applicable)
- Completing transactions and reconciliations (if applicable)
- Security monitoring and fraud prevention
- Handling support requests and dispute resolution
- Meeting recordkeeping requirements that may apply
When information is no longer needed, we take reasonable steps to delete it or de-identify it.
Security measures
We use reasonable administrative, technical, and organisational measures designed to protect personal information. These measures may include access controls, monitoring, and encryption in transit where feasible. Despite these measures, no online service is completely secure and we cannot guarantee absolute security.
18+ only; minors
The Services are intended for adults aged 18+. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided personal information, contact us so we can review and take appropriate steps.
Updates to this Privacy Policy
We may update this Privacy Policy to reflect changes to the Services, operational practices, or compliance needs in Australia. The latest version is effective once posted on the Website.
How to contact us about privacy
To submit a privacy request or ask a question, please use the details below. We may request identity verification information to protect your privacy and prevent unauthorised requests.
Email: clubhousecasino_support@gmail.com
Phone: +61 2 8321 5094
Address: Level 12, 5 Martin Place, Sydney NSW 2000, Australia