Responsible Gambling Policy
Clubhouse Casino provides online gambling-style entertainment through clubhousecasino.cloud. This Responsible Gambling Policy explains safer gambling principles, the tools available to support control, and practical steps to take if gambling starts to cause harm.
Gambling should be approached as entertainment and carries a risk of financial loss. If play is no longer enjoyable or feels difficult to manage, taking a break and seeking support can help.
18+ requirement
You must be at least 18 years old to use the Website and Services. We do not allow minors to register, deposit, or gamble. If you are under 18, you must not access gambling features.
Safer gambling principles
We encourage you to:
Tools and controls for player protection
Depending on availability and account status, you can request tools designed to help reduce risk:
Deposit limits
Deposit limits cap the amount you can deposit over a chosen period (daily/weekly/monthly). Once the limit is reached, further deposits may be restricted until the period renews.
Loss limits
Loss limits can restrict the amount you are willing to lose over a set timeframe to help manage spending.
Session/time limits
Session tools can limit time spent on the Website or provide reminders to take breaks.
Time-outs (cooling-off)
A time-out is a temporary pause that restricts access for a defined period so you can step away.
Self-exclusion
Self-exclusion is a longer-term restriction for users who want a sustained break. During self-exclusion, access to gambling features should be blocked. If reinstatement is available, it is typically not immediate and may require additional confirmation steps.
Account closure
You may request permanent account closure if you want to stop using the Services. Limited records may be retained for security, dispute resolution, and recordkeeping purposes.
How to request limits, self-exclusion, or closure
To request a limit, time-out, self-exclusion, or account closure:
- Email: clubhousecasino_support@gmail.com
- Phone: +61 2 8321 5094
To protect your account, we may ask you to verify ownership before changes are applied.
Warning signs and staying in control
Warning signs may include:
- Spending more money or time than planned
- Borrowing money or using credit to gamble
- Hiding gambling or feeling guilt/shame
- Irritability or anxiety when not gambling
- Gambling affecting relationships, work, sleep, or responsibilities
- Repeated attempts to recover losses quickly
If you recognise these signs, consider setting stricter limits, taking a time-out, self-excluding, and speaking with a qualified professional.
Getting help and professional support
If gambling is causing distress or financial harm, consider contacting a licensed counsellor, healthcare provider, or other qualified professional in Australia. Confidential support can help you create a plan and access appropriate services.
Protecting minors and shared-device guidance
If you share a device or internet connection:
- Use a passcode and separate user profiles
- Do not save passwords in browsers
- Log out after each session
- Keep payment methods private
- Consider device-level parental controls
Adults are responsible for preventing minors from accessing the Website.
Operational approach
We may use reasonable operational measures to identify patterns that could indicate increased risk (for example, frequent deposits or long sessions). These patterns are not a diagnosis. Where appropriate, we may provide reminders about available tools and options.
Updates to this Responsible Gambling Policy
We may update this policy to reflect changes to tools, processes, or service design. The latest version is effective once posted on clubhousecasino.cloud.
Contact
Email: clubhousecasino_support@gmail.com
Phone: +61 2 8321 5094
Address: Level 12, 5 Martin Place, Sydney NSW 2000, Australia